Skills
- Operating Systems: Windows 10/11, Windows Server 2016/2019/2022, Linux (Fedora, CentOS), macOS
- Cloud & Identity Services: Microsoft 365, Entra ID, Intune, Exchange, SharePoint
- Remote Support Tools: Bomgar, AnyDesk, TeamViewer, Quick Assist
- IT Service Management (ITSM): ServiceNow, Autotask
- Administration & Automation: Active Directory, PowerShell, n8n
- Virtualization & RMM: VMware Horizon, Proxmox VE, Datto RMM
Work Experience
Technical Support Analyst
ARC Resources Ltd. | Calgary, AB
Sep 2024 – Sep 2025
- Diagnosed, troubleshot, and resolved hardware and software issues.
- Performed 150+ OS deployments and upgraded 100+ laptops to Windows 11.
- Audited licensing, reducing annual costs by $32,000.
- Supported VMware Horizon applications and user environments.
- Administered Microsoft 365 environment and security groups.
- Deployed 1Password to 750+ users organization‑wide.
System Administrator
Comtech Ltd. | Calgary, AB
Oct 2023 – May 2024
- Streamlined IT workflows using Autotask.
- Implemented Datto RMM for proactive remediation.
- Automated tasks with custom scripts, reducing manual workload by 50%.
- Managed VMware vCenter with 60+ Linux & Windows servers.
- Migrated 150+ mailboxes from Google Workspace to Exchange Online.
- Managed Microsoft 365 identities, Teams, licenses, and mailboxes.
- Deployed multiple SSO integrations via Entra ID.
Microsoft Azure Identity Support Engineer
Sherweb | Calgary, AB
Jul 2021 – Sep 2023
- Authored documentation decreasing escalations by 40%.
- Provided technical guidance to a team of 13 engineers.
- Administered Azure AD Connect and Endpoint Manager.
- Managed Azure IAM using RBAC roles.
- Resolved directory sync issues using PowerShell.
- Maintained 100% SLA compliance.
- Improved identity management for clients with 500+ users.
Education
College Diploma, Computer Systems Technician
St. Clair College | Windsor, ON (Aug 2020)
Certifications
- Microsoft 365 Certified: Fundamentals (MS‑900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC‑900)
- Microsoft Certified: Azure Fundamentals (AZ‑900)
Personal Projects
Homelab Infrastructure
- Continuously building and managing a 3‑node Proxmox VE cluster hosting Linux server VMs.
- Implementing and refining network segmentation while maintaining secure remote access via Cloudflare Tunnel and VPN.
- Running Zabbix to monitor 30+ endpoints and evolving automated alert workflows.
- Using Wazuh for ongoing malware, threat, and vulnerability detection across the environment.
- Maintaining a Technitium DNS server used by all clients and iterating configurations as the homelab expands.